FAQs

How do I change/modify my rates charged?

2018-12-18T11:50:21-08:00

A provider rate change may happen once per fiscal year. A licensed provider must submit a typed updated provider contract 30 days prior to the first date of the rate change. An exempt provider may submit a typed rate sheet or submit an updated Child Care Questionnaire Form 30 days prior to the first date of the rate change. For further questions please contact your Provider Contracts Specialist.

How do I change/modify my rates charged?2018-12-18T11:50:21-08:00

When can I turn in my Provider Agreement Packet I received from the parent/guardian?

2018-12-18T11:49:04-08:00

Once you receive the Provider Agreement Packet from the parent/guardian, you will receive a call from an assigned Provider Contracts Specialist to set an appointment for an orientation. At that scheduled orientation is when you will turn in the Provider Agreement Packet. If you have not received a call within 48 hours of receiving the packet, please follow-up with the parent/guardian to ensure an agreement request was submitted.

When can I turn in my Provider Agreement Packet I received from the parent/guardian?2018-12-18T11:49:04-08:00

Do I get paid when a child is absent?

2019-01-15T00:50:45-08:00

CDR may reimburse a licensed provider for a child absence when a valid provider’s personal contract specifies they charge for absences. For further clarification please refer to CDR’s Providers Guide or contact your Provider Contracts Specialist at 805.485.7878 ext. 457.

Do I get paid when a child is absent?2019-01-15T00:50:45-08:00

Do I get paid for Provider vacations/holidays?

2018-12-18T10:39:19-08:00

A licensed provider has 10 non-operational paid days per fiscal year to be reimbursed. These can either be defined as holidays, in-service days or vacation days. Any additional days will be considered closures and not paid according to agreement guidelines. All closures must be reported to CDR in writing 30 days prior to the first day of closure to be honored. Exempt providers do not get paid for closures.

Do I get paid for Provider vacations/holidays?2018-12-18T10:39:19-08:00

How do I change/update my Direct Deposit/ACH information?

2018-12-18T10:38:18-08:00

Please print the <<ACH/Direct Deposit Form>> and submit to the Provider Services Unit Clerk as soon as possible. Please note, this process will not take place until the next service month and may take up to 30 days for processing.

How do I change/update my Direct Deposit/ACH information?2018-12-18T10:38:18-08:00

When will I get paid for providing subsidized Child Care for a CDR family/child?

2018-12-18T10:37:18-08:00

CDR reimburses subsidized Child Care providers for care provided once a month. This will be processed the last business day of the next service month after the care was provided. Monies received will depend on your payment option and financial institution. For more information contact the Provider Service Unit at 805.485.7878 ext. 457.

When will I get paid for providing subsidized Child Care for a CDR family/child?2018-12-18T10:37:18-08:00

How do I get paid from CDR?

2018-12-18T10:36:24-08:00

CDR provides two options for receiving reimbursements: Option 1: Direct Deposit/ACH – reimbursement is electronically deposited into to your personal savings/checking account. Option 2 (When option #1 is not obtainable.): PayCard – reimbursement is electronically uploaded onto a CDR (prepaid) debit card.

How do I get paid from CDR?2018-12-18T10:36:24-08:00
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