Both parent and provider signatures are required in order to reimburse for childcare. CDR will make every attempt to contact and obtain the parent’s signature on a Child Care Attendance Sheet prior to reimbursement.
Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.
Contact your assigned Provider Contracts Specialist for a password reset. If you are updating your email log-in, a request will need to be submitted in writing to the Provider Services Unit.
Please contact the Parent Services Specialist assigned to the parent/guardian noted on the Notice of Communication.
You can review your CCAS status on the provider’s CarePortal. Once the CCAS is scanned into the database the status of the CCAS will change to received.
If you have a question regarding the amount of the calculated reimbursement, contact Provider Services Unit at 805.485.7878 ext. 457. If you have a discrepancy regarding the child’s schedule/hours of care, contact the family/guardian’s CDR Parent Services Specialist listed on the Child Care Attendance Sheet or Notice of Communication.
CDR reimburses based on a provider’s preferred rate type and the Regional Market Rate set forth by the State. Please refer to your Provider Child Care Agreement for further explanation. To obtain a copy of the Regional Market Rate Ceiling visit the California Department of Education website at: http://www3.cde.ca.gov/rcscc/index.aspx
If your state/government identification is expired your agreement referral will be delayed or denied until valid identification is provided.
CDR’s Finance Department requires that your name match exactly on your state/government issued identification and your social security card for tax purposes. If your names do not match, your agreement request will be delayed or denied until the proper identification is obtained. Please call Provider Services at 805.485.7878 ext. 457 for further clarification.
You must submit your updated information in writing to the Provider Services Unit.
