FAQs

Parents are to contact their PSS to report any changes via phone, email, fax, or using the afterhours box. Providers are to contact their Contracts Specialist either by phone or email.  Stage 1 Parents are to contact their assigned PSS and their CalWORKS case manager to report any changes via phone, email, fax, or using the afterhours box.

Yes, they can submit CCAS without a parent signature, they will need to note any absences such as family emergency, illness, COVID-19, and they will be paid as excused absences.

Yes, there are no changes to not less than 12-month eligibility at this time and reimbursement will be based on the authorization for services.  Stage 1 parents must report changes to their CalWORKs case manager and there assigned CDR Specialist

Yes, providers have the choice to submit the attendance sheets through the Care Control Mobile (CCM) App, utilizing the CDR drop box, or by mail.

Yes. An alternate provider may be used but the assigned Specialist must be contacted prior to authorization.

Yes. Childcare services are still approved to use during this time.  Families needing services are presumed to be essential workers (link to list per CDE, https://covid19.ca.gov/img/EssentialCriticalInfrastructureWorkers.pdf.) If the provider has served the groups listed in this link and still has space in their program per the group size guidelines, they should consider enrolling private paying essential workers at their discretion. When the state of emergency has been lifted, providers will be expected to resume serving all children receiving subsidies that are currently enrolled that may return to care therefore any arrangement with private paying parents should consider that requirement.

If parent is not available provider must write on the CCAS “Parent unavailable to sign Due to Covid-19”

Yes, the provider will be reimbursed for and excused absence when “Child did not attend due to Covid-19” is documented on the submitted CCAS.